Shipping and FAQ

SHIPPING POLICY

Pia Rose Beauty offers the following shipping methods:

• Express Delivery in 1-2 days (working) 5,90€ 3,90€ (PROMOTIONAL PRICE!).

• There are two delivery attempts, the first will take place the day after the order (excluding Saturdays, Sundays and holidays), if the customer is not present, the courier will send an email to schedule the second step according to your needs.

 

You will receive a tracking number to track shipping. Go to the GLS ITALIA website by clicking the link below www.gls-italy.com and enter the "Tracking Number" you have taken from the email.

 

Delivery time 24h excluding Sicily, Sardinia, Calabria and disadvantaged areas (48h).

 

Please email us at info@pia-rose.com.

 

FAQ

Is there duty/Tax?

Shipments within EU are not a subject to additional duties or tax. Shipments outside EU might be a subject to additional duties or tax, which are the buyer's responsibility. Please contact your local customs office to determine if duty amounts apply.

Where do we ship from?

We ship from our warehouse GORIZIA Italy.

What payment methods do you accept?

We accept Paypal, which covers you 100% in the event there is any problem with your order. We accept all major credit cards via Paypal system, no Paypal account needed. We also stock all of the items we sell, we don't drop ship your orders, we hand pick and pack every single item in our warehouse, within 24 hours from your order (monday-friday). Please read our user reviews and feel free to contact us at info@pia-rose.com with any questions. We will take care of any problem or concern, as our promise to you!

Is my order secure?

We accept Paypal, the best buyer protected online payment system in the world. If you have any problems whatsoever, please contact us, we promise to take care of any problem you may have. If we don't, simply file a claim through Paypal and your funds will be refunded in full if your item does not arrive for any reason. 

What is your return/damaged item policy?

We guarantee all items to arrive safe and undamaged, or we will replace at no charge to you. Please email us at info@pia-rose.com for a return authorization number. You can view our return policy here.

 

Feel free to contact us at info@pia-rose.com with any comments, questions or concerns. We look forward to hearing from you!

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